Over 20 years of designing and running endpoint platforms, from 1,000 to 39,000+ devices. Client and employer names are omitted here; references are available on request.
Senior Infrastructure Platform Engineer
- Engineered an automated Windows 11 provisioning and deployment pipeline for 5,500+ endpoints using SOTI MobiControl.
- Built GitLab CI/CD pipelines that improved deployment reliability by 45%.
- Delivered automated build workflows with PowerShell and API automation.
- Managed Windows and Android devices across 240 stores.
- Wrote runbooks and operational documentation that reduced escalations by 50%.
Senior Infrastructure Engineer
- Delivered a zero-downtime migration of 2,800 devices to cloud-only management with Intune, Autopilot and Entra ID.
- Cut device provisioning time from 2 hours to 30 minutes with Autopilot.
- Raised patch compliance from 30% to 95%+ using Patch My PC, Intune and SCCM.
- Built Proactive Remediations to correct configuration drift automatically.
- Worked within ITIL processes in a regulated pharmaceutical environment.
- Supported multi-region AWS WorkSpaces, Microsoft 365 and a layered security stack.
SCCM Infrastructure Administrator
- Modernised an SCCM estate with Azure AD and Intune hybrid integration for 3,200+ endpoints.
- Delivered a Windows 10 refresh with 95% on-time completion.
- Introduced secure servicing rings that cut forced-reboot update events by 40%.
- Supported Always-On VPN and secure cloud access patterns.
- Produced documentation that improved team ramp-up time by 30%.
Infrastructure Engineer
- Delivered Windows upgrades across 8,000+ UK and EU devices.
- Mentored a team of 8 engineers, improving throughput by 45%.
- Maintained 99% deployment compliance using MECM.
- Reduced critical vulnerability remediation time by 50%.
Earlier career
Infrastructure, server engineering and deployment roles across the NHS and other regulated environments, including migrations of 19,000 hospital devices, 21,000 users and 50+ enterprise sites.